<aside> 💡 If you wish to use what3words, please check with your Metapack account manager that the feature is integrated with your selected carriers


Metapack’s eCommerce delivery management technology accepts what3words addresses from enterprise retailers and passes it onto carriers. The last mile of a parcel’s journey is crucial, so using a 3 word address can help carriers deliver to specific building entrances and precise drop-off points.

<aside> ⚠️ To collect what3words addresses from your customers, you’ll first need to add a what3words address field to your checkout page or CRM. To do so you can use one of our existing plugins or the what3words API. You can take a look at these options and find out more information here.


How to specify a what3words location on Metapack

You can specify a what3words location in Delivery Manager for a consignment in one of two ways:

      <ser:despatchConsignmentWithBookingCode soapenv:encodingStyle="<http://schemas.xmlsoap.org/soap/encoding/>">
          <consignment xsi:type="typ:Consignment" xmlns:typ="urn:DeliveryManager/types">

Find more information on the integration from Metapack here

Collecting what3words addresses from end-customers - integration setup guide

In order to pass on what3words addresses to Metapack, Metapack customers need to capture what3words addresses from their customers, in the same way you capture and store traditional address information.

  1. If you are an eCommerce retailer - you can integrate what3words onto your online eCommerce website, which is as simple as adding an optional address capture field on checkout/account pages. We have all the developer documentations available for this on our website: https://what3words.com/business/ecommerce
  2. If you are a B2B customer - you can integrate what3words into a variety of software systems, such as CRMs and ERPs, or build your own integration. More information is available here: https://developer.what3words.com/public-api

Once you have integrated what3words on your platforms, this information will be automatically passed on to Metapack through its API.

For further support, you can reach out to the Metapack Integration Team or for what3words integration support, email [email protected]


🗣️ Announce the Integration

Once you have enabled the what3words integration, use the imagery and copy on our Communications Hub to announce the partnership and educate your customers on the benefits of using what3words.

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